Start with what matters to you

Think about the rooms you use most and the areas where help would make the biggest difference. A busy kitchen, a bathroom shared by the family or floors that quickly collect dust are useful starting points for the conversation.

Tell your local team whether you are looking for a regular routine or a one-off visit. Explain any particular priorities so the scope of the clean can be discussed before the day arrives.

Share the practical details

Access arrangements, parking, pets and rooms that should remain private are worth mentioning in advance. If you will be away from home, agree how the team will enter and how to get in touch if anything needs clarifying.

Point out special surfaces

Let the team know about delicate finishes, valuable objects or any material with specific care instructions. Avoid assuming that the same product is suitable for every surface. A quick conversation makes expectations clearer.

Make a little space

Putting away loose belongings can make the surfaces you want cleaned easier to reach. There is no need to turn preparation into a major project: simply focus on access to the areas you have agreed.

Keep the conversation going

After the visit, share what worked well and anything you would like to discuss. Good feedback helps your local team understand your preferences as your cleaning routine develops.